Should I choose a natural or a lab grown diamond?
The choice between natural and lab grown diamonds is personal. Natural diamonds offer a uniqueness and higher value, while lab grown diamonds are often more sustainable and affordable. Both options have their own charm even if they are identical lookwise. We are here to guide you through your choices to help you find the perfect diamond that aligns with your needs and values.
What is a reasonable amount to spend on an engagement ring?
The amount spent on an engagement ring varies greatly depending on individual priorities and budgets. In the past, people refer to the "three-month salary rule," which emerged in the 1990s, suggesting that the ring should cost three months' worth of salary. In today's society, that rule no longer applies as it is often less than that.
Do you have a physical store?
Yes, we have two physical stores: one at Hamngatan 14 in Stockholm and another at Marknadsvägen 9 in Väla Shopping Center, Helsingborg.
How long does it take to receive my order?
Delivery times range from 2 to 4 weeks, depending on the product. If your order is specifically made for you, the delivery time may increase.
Can I change or cancel my order?
Yes, you can change or cancel your order at any time as we are providing a 30 days open purchase policy.
What if my ring doesn’t fit?
If the ring doesn’t fit, we can size adjust it for a fee. We will resize it within 3 weeks.
I’m planning a surprise for my girlfriend. What size engagement ring should I buy?
The average size for women ranges from 52-54, while for men, it is between 60-62. If she has a ring at home, you can measure it to ensure the correct size.
You can always resize the ring afterwards.
I am planning to propose but I do not know what she likes. What ring should I go for?
We can recommend to buy/rent a mockup ring to purpose with. Then you will propose with a replica and then visit as at a consultation together and find the perfect rings.
How do I find out my partner's ring size?
To find the right size, consider the following:
1. Measure in the evening when your finger is at its largest.
2. Take a piece of rope or tape and put it around your finger. Straighten the band and measure with a ruler.
3. A wider ring usually requires a larger size than a narrow one.
4. Keep in mind that the ring should fit over the knuckle.
5. Measure an existing ring with the inside diameter of the ring with a ruler.
Our store staff will gladly assist you in finding the right size. You can show us pictures and we can give you a approximate measurement.
You can also bring a ring that we can measure in store.
How do I know if the product can be engraved?
If the product is eligible for engraving, you will see the option on the product page. We recommend straight font on rings thinner than 2.0 mm.
The engraving fee is 298 SEK per item with a maximum of 20 characters including spaces.
Can I return a ring that is engraved?*
Yes, You may return the ring even if it has been engraved.
However, please note that a deduction of 1000 SEK will be applied to your refund to cover the engraving costs.
Can I design my own engagement ring?
We are happy to help bring your design idea to life. Please contact us for a free quote.
How do I choose the right diamond for my engagement ring?
Choosing the right diamond involves considering both style and quality. Look at the 4 Cs: carat, cut, color, and clarity, all of which impact appearance and price. Consider your partner’s taste: do they prefer something classic or modern? Set a budget and remember that diamonds slightly below whole carat weights often provide better value. Ensure that the diamond comes with a certification to confirm its quality. We are happy to guide you through the process of finding the perfect diamond!
What gold color should we choose for our engagement rings?
We use recycled gold in 18K. Standard colors are rose gold, white gold, and yellow gold, but we can also arrange other colors like rose gold and alternative materials like platinum. Consider the jewelry you typically wear.
What is the most common thing to engrave in our engagement rings?
The most common engraving is the partners name or the both names and the date of the engagement.
Some customers wants to engrave something personal, as a place or a short sentence what means something special for them. The choice is entirely up to you.
Can I insure my jewelry?
At the moment we are not offering insurance for our jewelry. We recommend you to insure your ring with your home insurance or an external jewelry insurance.
How much does shipping cost?
We offer free shipping worldwide. Please note that customs duties or import taxes may apply depending on your country's regulations.
How is my order packaged?
Your order will be shipped discreetly with no visible logo outwardly. Inside you will receive a proposal box, certificate for bigger diamonds and an order confirmation.
How do I track my order?
You will receive a tracking number via email once your order has been shipped.
I’m afraid to order expensive jewelry online. What happens if the package gets lost during delivery?
No need to be afraid. We at Je t'aime take full responsibility for the insurance coverage until the product is in your hands.
Can I change my address information?
For your safety, the delivery and billing address cannot be changed after placing the order.
The product will be delivered to the closest pick up point and not directly to your door. Refer to our shipping policy for more information.
How do I take care of my jewelry?
1. Regularly clean your diamond with a jewelry wash. Use a soft brush to remove dirt and oil.
2. Store your diamond jewelry separately to avoid scratches. Use a soft pouch or a lined jewelry box.
3. Periodically have your diamond jewelry inspected by a professional to ensure the setting is secure and the diamond is in good condition.